This Privacy Policy describes how Dispatch by AI ("we," "us"), operated by Vincent Actual LLC, handles information collected through its SMS/text messaging program. Dispatch by AI provides AI-powered call answering and text notifications for HVAC service businesses and their customers. This policy applies specifically to phone numbers and consent data obtained for text messaging.
When you contact an HVAC service business that uses Dispatch by AI to request service or schedule an appointment, we collect the name, phone number, and service address you provide. Your phone number is used to send you text messages related to your service.
Your mobile phone number is used solely to send appointment confirmations, service dispatch notifications, technician arrival updates, and job status messages related to the HVAC service you requested.
We do not sell, rent, or share mobile phone numbers or text messaging opt-in data with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Message frequency varies based on your service activity. You will generally receive messages only in connection with a service request or scheduled appointment.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at the number below.